Feedback and complaints

We love to hear from you – please give us your feedback.

At LIC, we are committed to providing the best possible services and products. If you are unhappy with the service or product you have received, please let us know, so we can try to resolve any issues.

Your first point of contact is your LIC Rep. 

Find your LIC rep.

If you are still not satisfied, please use the form below to contact us. We aim to respond to all submissions within one working day.

If you have a complaint of a financial nature, and you feel that we have not resolved your complaint fully,  LIC is a member of an external dispute resolution Scheme with Financial Services Complaints Limited (FSCL) under member number 1658.

How to make a complaint