At LIC, we are committed to providing the best possible services and products. If you are unhappy with the service or product you have received, please let us know, so we can try to resolve any issues.
Your first point of contact is your LIC Rep.
Find your LIC rep.
If, after a discussion with your LIC Rep, you are still not satisfied, please use the form below to contact us. We will acknowledge receipt of your submission within 1 working day.
Following acknowledgement of receipt, we will:
- Gather and evaluate information to investigate your complaint
- Respond to you within 2 weeks (10 working days) to discuss your complaint
- Advise the outcome of the internal investigation. If a longer timeframe is required for investigation, this will be communicated to you at this time.