Feedback and complaints

We love to hear from you – please give us your feedback.

At LIC, we are committed to providing the best possible services and products. If you are unhappy with the service or product you have received, please let us know, so we can try to resolve any issues.

Your first point of contact is your LIC Rep. 

Find your LIC rep.

If, after a discussion with your LIC Rep, you are still not satisfied, please use the form below to contact us. We will acknowledge receipt of your submission within 1 working day.

Following acknowledgement of receipt, we will:

  • Gather and evaluate information to investigate your complaint
  • Respond to you within 2 weeks (10 working days) to discuss your complaint
  • Advise the outcome of the internal investigation. If a longer timeframe is required for investigation, this will be communicated to you at this time.

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If you have a complaint of a financial nature, and you feel that we have not resolved your complaint fully,  LIC is a member of an external dispute resolution Scheme with Financial Services Complaints Limited (FSCL) under member number 1658.

For Financial Service Complaints, if we cannot agree on how to resolve the complaint, or you are not satisfied with our resolution of the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.

FSCL’s service does not cost you anything and they will help resolve the complaint.

You can contact FSCL: