LIC Services under COVID-19

LIC has Essential Service status, however we have made some changes to our service delivery to reduce the risk of COVID-19 to farmers and our people.

Herd Testing

Herd testing service are continuing at this time with strict adherence to our hygiene and physical distancing protocols.

Farmers seeking a herd test can continue to book this service on 0800 837 843 (0800 TEST HD) or email herdtesting@lic.co.nz

Read more on the Importance and value of herd testing and animal health testing at this time of year.

Animal Health Testing

All Animal Health Testing associated with our Herd Testing is continuing with strict adherence to our hygiene and physical distancing protocols.

Field Techs

On farm visits by essential LIC field technicians are continuing with strict adherence to our hygiene and physical distancing protocols.

LIC Automation

LIC Automation service staff are continuing to operate with strict adherence to our hygiene and physical distancing protocols.

On farm sales visits by LIC Automation Solutions Managers are available for pre-installation service requirements.

LIC Automation Solutions Managers are happy to field farmer calls and assist on their normal phone and email contacts.

Our staff will wear masks when interacting with you in person if you wish.

This will be reviewed regularly in line with Government advice.

FarmWise

FarmWise consultants are continuing on farm visits and will adhere to our hygiene and physical distancing protocols.

Customer Service

LIC’S Customer Experience Centre (CEC) remains operational with the team fully operational. Phone 0800 264 632 and minda@lic.co.nz

LIC Shop

All LIC Shop services will continue as normal. 

Sales Visits

On farm visits by LIC Agri Managers are continuing and the team are available to field farmer calls and assist on their normal phone and email contacts.

Our staff will wear masks when interacting with you in person if you wish.

This will be reviewed regularly in line with Government advice.

We are here to help

The majority of LIC’s 800 plus staff are now working successfully from home ensuring business continuity for farmers however it’s a challenging time for many at the moment and we appreciate your support.

Be assured our team is here to help you navigate through this period of certainty as we work collectively to reduce the risks of COVID-19 on our country and please reach out at any time. Contact us through the options listed on this page.