LIC | Troubleshoot Synchronisation Problems


Troubleshoot Synchronisation Problems

Use when your MINDA software is unable to synchronise.
 

Instructions

Step Action
1 Restart your computer - this will often help to restart the synchronise.
2

Check that MINDA home is loaded onto your computer
MINDA Home

  • Search for "MINDA HOME" in your Start menu or look under the MINDA folder in your start menu
  • If MINDA home is not loaded on your computer, call 0800 2 MINDA and one of one of our Customer Experience Representatives will assist you to download it.
3 Check for error messages
If any error messages appear, call 0800 2 MINDA for assistance
4 Check for any unsent events on your software with red crosses beside them
Unsent-events
  • The unsent events are located at the bottom of your modern screen. 
  • The red crosses will appear on the left hand side. A red cross indicates there is something wrong with the event and it won’t synchronise
  • Click on the event and the error will appear at the top of the unsent events box explaining what is wrong 
  • If you want to check this events information later and synchronise now, right click on the event and select ‘Hold Unsent Event’
5

Check to see if the MINDA software Manager is onlineWhite Arrow

  • If the MINDA software manager is online you will see a blue circle with a white arrow inside it in the bottom right hand corner of your screen by the date and time
  • To start the software manager, exit the software and re-enter through MINDA home followed by “Launch Animal” or
  • Select the MINDA software manager under the MINDA software folder of the Start menu
6

Check for queries on the herd as these can sometimes stop the software from synchronising.

Phone 0800 2 MINDA for assistance resolving these

7 Try to reset the synchronise status

 

Where to Next

The procedure is complete. If you are still unable to synchronise call 0800 2 MINDA for assistance.

Back to MINDA Help

 

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