Support
Protrack has full support and backup
We have a dedicated team of support staff covering all of New Zealand, who will be there to support your new Protrack installation from day one. Having the right people to support you, especially when the technology is new, is crucial to making sure you get the best out of your farm automation solution.
Our dedicated team of installers will project manage the whole installation process for you – ensuring the installation process is less stressful.
Even after your Protrack system is up and running, you will have the support of a call centre backed by a nationwide network of after-sales specialists, giving you remote diagnostics on your system. This provides you with the peace of mind that Protrack will deliver value today and in the future.
More and more farmers are choosing to benefit from the value that Protrack can deliver to their farming operation. Ask one of our Protrack sales staff how Protrack can help you on-farm today.
Territory Managers help maximise your systems efficiently
Our team of Territory Managers can assist you in designing a system that minimises any impact on cow-flow and maximises versatility on your farm.
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Contact Centre
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Ring 0508-Protrack (0508-776-872) for all Protrack technical support issues or queries.
Even after your Protrack system is up and running, you will have the support of a call centre backed by a nationwide network of after-sales specialists, giving you remote diagnostics on your system. This provides you with the peace of mind that Protrack will deliver value today and in the future
The Protrack 0508 support service is available from 8am to 5pm Mon to Friday.
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Protrack Territory Managers
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Alternatively you can contact you local LIC Customer Relationship Manager.
| Demonstration on Farm |
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We can also arrange for a demonstration on a farm where Protrack is installed. Please contact your local Customer Relationship Manager or Territory Manger to arrange this.
| Change to Allflex Tag Order Process |
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Allflex have informed the Protrack team that as of the 29th of June they will no longer be dispatching a disc (CD) with any Allflex tag order.
The disc contained a file with the EID tag number and associated cow or calf identifications and was used by Protrack customers to import the associated EID tag numbers and the animals they are linked to into their software.
In place of the disc, Allflex have designed a web-site where this same file can be retrieved. When you next order EID tags from Allflex you will receive the document “Allflex EID file retrieval method”, which details in a simple step-by-step method how to retrieve the EID file. This file is also attached to the Protrack website for your reference
We ask that you refer to this document and learn about the process to retrieve your files. Please note that you will require the associated LIC Order number from your Tag packing slip, if this is not handy then you can call Allflex (see attached doc) or call LIC Contact Centre (if you have ordered Tags via MINDA) who will provide your LIC Order number for the applicable EID tag order.
Please be aware that you do not need to load your Birth ID packages into MINDA as LIC do this for you.
We also recommend that you save your files to an EID folder for future use or reference.
At this stage Zee Tags will continue to dispatch a CD with the associated EID file to clients who purchase EID tags.
If you have any further questions regarding this change by Allflex please feel free to call 0800 2 MINDA.
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